Contact

Email us or click here to send an online enquiry.

Or find us on Facebook or Instagram and send us a message.

Facebook: www.facebook.com/little.generation

Instagram: www.instagram.com/little.generation

We are an online business only.

Sizing

Our snapback hats are 52cm. They can be made tighter or looser by 6cms either way with the adjustable strap.

Our snapback hats are recommended for ages 1 to 6 years. Always measure your child’s head circumference prior to purchasing.

Place a soft tape measure around your child’s head, above their ears. This will give you the correct measurement.

Orders

If your order hasn’t left our premises, we will do our best to change your order.

If your order hasn’t left our premises, we will do our best to change your shipping address.

Please enter your valid discount code in the ‘Discount Code’ box at check out.

Please note, only one discount code can be applied per order.

If you are eligible for free shipping, this offer will be applied automatically at checkout. Please note, free shipping will be calculated once any discounts have been applied.

Payment

We accept all major credit cards including Visa, MasterCard and American Express. We also accept Afterpay, Apple Pay, Google Pay and PayPal.

All orders are processed in Australian Dollars (AUD) at check out.

Shipping

Flat rate postage fee of $8.95 for standard parcel delivery (tracked).

Flat rate postage fee of $11.95 for express post parcel delivery (tracked).

We offer free shipping for orders $75 and over. This offer will be applied automatically at check out if your order is eligible.

We offer international shipping to NZ and USA.

Standard orders will be processed within 1 – 2 business days.

Please note, during major events and sales, orders may take slightly longer to process. However, we will always endeavor to process your order as soon as possible.

All orders are packaged in a mailing box for extra protection.

We use Australia Post to ship all orders Worldwide.

Once your order has been processed and dispatched, you will receive an Australia Post tracking number which you can enter here for updates.

You will also receive options to receive tracking updates via the Arrive app once you have completed your purchase.

Using Australia Post’s standard parcel delivery service, you can expect your order within 2-7 business days.

Using Australia Post’s express post parcel delivery service, you can expect your order within 1-4 business days.

Please note, these delivery timeframes are subject to changes in circumstances. Rural and remote areas may also take longer.

We will do our best to process your order as soon as possible. Please contact the team at Little Generation for assistance. We recommend using Australia Post’s express post parcel delivery service.

We do not offer a pick-up service at this stage.

For an update on your order, enter your Australia Post tracking number here. If for some reason your tracking number is incorrect, please contact the team at Little Generation with your name and order number and we will do our best to assist.

We do not accept responsibility if your order is lost, damaged or stolen in transit once it has left our premises.

Returns

 

We do not accept cancellations, returns or exchanges for change of mind purchases.

We will offer a replacement, exchange or refund where goods are faulty or damaged, have been wrongly described, are different from a sample shown to you or does not do what it is supposed to do.

Please contact the team at Little Generation within 21 days of purchase.

We are unable to offer a replacement, exchange or refund after 21 days from purchase.

You are responsible for the shipping costs of a return; these costs are non-refundable.

We do not offer returns or exchanges on sale items.

We do our best to ensure our inventory is accurate at time of purchase but if for some reason we are unable to fulfil your order, we will issue a full refund.

Wholesale

 

Please contact the team at Little Generation if you are interested in stocking our products in your store.

More questions?

 

Please contact the team at Little Generation If you have any other questions.